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Privacy Policy That Protects Your Account Flow

Account data from account opening, DANA, OVO, GoPay and QRIS wallet checks, login sessions, and lobby choices such as Live Roulette or Crash Games is covered in this…

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CONTACT ROUTES

Reach Us About Your Privacy

Privacy requests work faster when you contact us from the same account email and include the wallet rail involved, such as DANA, OVO, GoPay, or QRIS. We route privacy messages separately from routine lobby help so data changes, access requests, and deletion questions are handled by the right team. If your issue involves login access, include your last device type and the approximate WIB time of the session.

Team online

Live chat privacy queue

Open live chat from 09:00-23:00 WIB and choose Privacy Request before typing. We ask for your account email, last login time, and wallet rail only when needed to locate the record.

Email privacy contact

Send data questions to [email protected] using your account email. Add DANA, OVO, GoPay, or QRIS reference details when the request concerns wallet records, so we can check faster.

Account center request

Use Account > Security > Privacy request after login if you want a copy, correction, or deletion check. That path links your message to the active account without exposing extra wallet data.

ACCOUNT CARE

Your Data Handling Checks

We treat privacy as part of your account flow, not as a hidden legal page. Each record has a purpose: account access, wallet confirmation, security checks, or support history.

Account data collection

When you open an account, we collect the details needed to create your profile, protect login access, and connect support replies. We do not ask for more wallet credentials than the account flow requires.

Wallet record handling

DANA, OVO, GoPay, and QRIS records are used to match wallet activity with your account. Our logs focus on reference codes, status times, and account matching rather than private wallet app passwords.

Cookie and device data

Cookies help us keep sessions stable, remember language choices, and reduce repeated login checks on the same device. You can clear browser cookies, but you may need to log in again afterward.

Security access checks

If a login looks unusual, we may compare device type, IP range, and recent activity before allowing account changes. This protects privacy requests from being made by someone outside your account.

Retention and deletion

We keep account, support, and wallet records only for operational, legal record, and dispute needs. If deletion is possible for your account, we explain what can be removed and what must remain.

Correction requests

If your name, email, or wallet match is wrong, contact us through live chat, email, or Account > Security > Privacy request. We may ask for one extra check before changing sensitive data.

Privacy Questions Before You Join

These answers focus on what happens to your data before and after you open an account. We keep them practical: what we collect, how wallet records appear, how cookies behave on your phone, and how to ask for changes. For anything tied to access, local law applies and service is available only where local law permits.

We collect account details such as your name, contact data, login credentials, device signals, and activity needed to run your account. Wallet checks may add DANA, OVO, GoPay, or QRIS references.

Those rails create payment references we use to match wallet activity with your account. We record status times and reference codes, but we do not need your private wallet app password.

Yes. Use Account > Security > Privacy request or email [email protected] from your account email. We may verify your identity first so another person cannot receive your account record.

Cookies keep your session active, remember language settings, and reduce repeated login prompts on the same device. If you clear cookies, your privacy choice remains recorded, but login may be requested again.

Yes. Send the wrong field, the correct detail, and any relevant DANA, OVO, GoPay, or QRIS reference. Sensitive changes may require an extra account check before we update the record.

We keep support chats and wallet references for operational checks, account security, dispute handling, and legal record needs. When a record is no longer needed, we remove it or reduce identifying details.

Use live chat from 09:00-23:00 WIB, email [email protected], or open Account > Security > Privacy request. Include your account email and the related rail or device detail when relevant.

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